Terms of business


ORDERING / BUYING FROM ENGINES ON DEMAND MEANS THAT ANY ENGINE BUYER HAS AGREED FULLY TO OUR TERMS AND THE DISTANCE SELLING REGULATIONS - CLICK THIS LINK

ENGINES ON DEMAND LTD - EnginesOD / THE WEBSITE / E.O.D / EOD/ E.O.D/ THE COMPANY/ WE / US / OUR.

Our business terms :

1.Payment : The named person on the invoice must be the card holder. Payment can be made with paypal or card (no account required). We request a service fee / Deposit only to Reserve any engine at our suppliers depot. A 2nd payment is requested directly from the supplier when the engine is ready for dispatch. This payment to the supplier is directly for the Engine itself, the delivery and their supplier backed Warranty as per their listing on our website. Upon ordering from our website the customer agrees fully to these terms of business. Any engine issues must be reported within the warranty period to the supplier. Supplier details are given on receipt of the deposit paid by email. Suppliers have 2 Working days to find a Fast and Fair solution for customers within reason - after which the supplier maybe reported to us via our homepage ' Report Supplier ' button. We will try to mediate any issues to help both parties progress in the unlikely event that an issue arises. Orders can be cancelled in 14 days but deposits as per UK law are not refundable as the 'service is deemed rendered' in processing any reservation but the value can be used towards another identical engine type - if required. We can only accept the buyers first order or agreed deal meaning that any other deal for the same stock number at a lower price will be declined. Any buyers old engine exchange engine is required in 14 days and is collected at the suppliers expense within his timeframe anytime after this the supplier has the right to void any warranty they have given and they will require the buyer to send in your old engine at his or her expense.

2.We liaise with third party suppliers and also with garages or mechanics at our discretion.

3.All orders aim to be dispatched and delivered by the supplier within 1-3 working days, but in exceptional circumstances around bank holidays, school holidays modified engines required or change in requirements from the original deal this process may take longer by the supplier and or couriers.

4.Any order which is cancelled by the customer, before delivery of the correct and working engine, is subject to a 25% handling charge and at the CUSTOMER'S EXPENSE and at the suppliers descretion. This is 25% of total charge including delivery. A handling charge of 25% of the total deposit will also be made on parts that have been correctly supplied, but are no longer required. Returns must be made within 7 working days of receiving the engine for any refund to be issued by the supplier. Any order cancellation must be done by email by the card holder only. Orders can be cancelled within 14 days of ordering if the supplier can no longer supply the engine or the courier pickup of an engine has not been booked. The customer must return the engine (as signed for) or accept a delivery cost discount from his/her payment to the supplier if pickup has been booked. Cancelation of orders do not guarantee any deposit is refunded in full when our reservation service has been for filled for the customer. Cancellation fees may apply to cover Time related costs of running our business for example staff time which is not recoverable. Warranty is not transferable to any other person or vehicle. All warranties are validated only when a service receipt is provided by a registered garage directly to the supplier who issues any warranty. All warranty covers wear and tear and does not cover issues caused by other parts , deglect , misfitting , timing or any gasket or seal failure. Any 6 month warranty is as per the supplier terms and paypal resolutions or bank payment claim and their decisions are final. New timing kits and chains must be fitted to valid any warranty. Warranty does not guarantee a buyer is protected in every circumstance as a forementioned above ; warranty does not cover issues caused by other faulty / parts , deglect of fluids , misfitting , timing issues or any gasket or seal failure.

  • The Consumer Contracts Regulations give you 14 calendar days from the day after you receive your goods to cancel
  • You are responsible for returning the item within 14 calendar days of cancelling and refunds must be paid within 14 calendar days after returning the goods, or evidence that they were returned
  • You still have rights under the Consumer Rights Act for returning faulty goods bought online.

5.Once card details or paypal payment has been made, this is a confirmation of the order. This paperwork is for secondary reference. Any cancellations after this point will be subject to conditions covered in item 4.

6.The Terms & Conditions and the proforma invoice are for the customer's information only.

7.No product can be dispatched until all pages of the Terms & Conditions and the proforma invoice have been agreed online via our website.

8.All contact after the engine has been delivered, whether by telephone, fax, email, or post, must include an Order number and date of purchase along with original stock number quoted. If there is an issue with any product, a full diagnostic report is required. This must be done on a company's official paper.

9.Any damage must be reported on receipt of engine and before signing for it. If the product has been signed for in good condition our suppliers do not accept any liability for damage caused afterwords.

10.The Warranty period is shown on your receipt; the receipt forms part of your warranty and is therefore required for any claims on deposits or payments to our suppliers. Claims to the supplier must be made within the warranty period and any 6 month warranty is for wear and tear only from normal personal day to day usage. Suppliers warranty cover does not include engine issues caused from any faulty parts i.e: oil pump and proof of a service within 14 days of receiving the suppliers engine is required (with receipts to prove it) for the supplier to then - either provide a like for like Exchange, Refund, partial refund, Goodwill gesture or refrain from validating any warranty if the above clause(s) are not done.

11. Our company acts as an agent for these engines for worldwide buyers.

12. Engines are supplied as block, head, sump only, unless otherwise stated. We do not provide basic ancillaries separately but the suppliers may.

13.The supplier agrees entirely to be responsible for the engine listing, the engine, dispatch, delivery and his or her warranty. Suppliers warranty does not cover failure caused by overheating misuse, negligence, accident, alteration, incorrect or non-recommended application , use on track days and damage caused by incorrect specification or levels of oils and fluids, coolants and anti-freeze.

14.Our suppliers use tamper proof devices and markings. In addition heat sensitive tabs are used on engines and cylinder heads. If the tab is melted, missing or damaged, or markings have clearly been broken, warranty is void. The supplier are a 3rd party Company and must be contacted before any part of the product supplied is removed or altered.

15.Any Installation of an engine should be done by a qualified mechanic only, unless approval has been given in writing, by ourselves or our suppliers. Our warranty does not cover damage or fault caused by improper or incompetent installation of the product. Some engine codes via autodata may not give a guaranteed match eg. m9r engines, bmw , vauxhall and vw.

16.If an engine is replaced under the terms of the suppliers warranty, the replacement engine will be covered for the listed duration of the original warranty.

17.You must check your item at the time of collection or delivery before signing for the goods. If you are unhappy for any reason you must refuse delivery/collection. Once the item is in your possession the transaction is then complete, so our suppliers cannot claim for damages in transit and therefore cannot offer a refund on damaged goods from that point on as per item 9.

18.Any verified mileage as per the engine listing on our website comes from a speedometer head reading which is provided by the suppliers and insurance companies.

19. We reserve the right, at all times, for our supplier to arrange a like for like replacement for the one ordered

20.This signed paperwork is confirmation of the part you require. It is the customers responsibility to check any codes provided. If the buyer does not provide a correct registration we nor our suppliers do not Guarantee an engine match unless provided correctly. Although rare some other engine codes are fully inter changeable with little or no alterations required to progress with installation.

21. New Cam belts, timing belts, tensioners must be replaced before installation. Failure to do so will cause the suppliers warranty to be void under improper installation, as per item 15.

22.Where a part has been fitted by a recognized mechanic, we will require a copy of the mechanics installation procedure if an issue occurs for the supplier to analyze. If you cannot provide sufficient paperwork as evidence of installation, our suppliers may void their warranty.

23.Our suppliers reserve the right to examine engines for any alleged fault whilst the unit is still fitted to the vehicle or afterwards.

24.If a Warranty claim is found to be valid we reserve the right for our supplier to either repair or replace the unit within 14 days. A deposit maybe partially refunded or fully refunded if the supplier can no longer forfill the order within a reasonable timeframe. Any decision will be based upon the return of the actual engine to the supplier once the engine has been fully inspected by them. Reviews of EnginesOD give genuine buyers upto £10 cash back for a review containing reason(s) why they chose our website only. Separate supplier reviews for the engine supplied and their warranty can be made later when the buyer has fitted the engine. Warranty is provided only to the buyer (orders name).

25.Any merchandise or invoice marked "as is"/"as seen" will void this certificate of limited warranty. This means No Warranty - No Refund. These maybe cash deals direct to the supplier once a deposit is paid to secure the engine via the website.

26.It is the responsibility of the customer or installation mechanic to ensure that all bolts, nuts, joints, seals, hoses and plugs fit/join, and are securely cleaned where necessary and fastened correctly. That the cooling system is functioning without leaks and blockages, and that a new oil filter and oil are installed. Note; oil must be as recommended by manufacturer and proof provided to the supplier upon contacting them regards any issue. The buyer is entirely responsible for reading and understanding the suppliers listings and any details that are published on our website to ensure clarity at both ends. a 8-10pm email service is available to help buyers who do not understand anything gain the knowledge they need and a helpline is in place 24 hours per day, 7 days per week. Buyers details are only passed to suppliers who agree not too use or share them for any other purposes.

27.The suppliers warranty only covers the main item(s) as described on the invoice i.e. Engine head, block and sump from wear and tear. When left attached to for example an engine, this warranty does not cover for water pump, fuel pump, diesel pump, carburetor, distributor, computers, switches, manifolds, injectors, clutch, flywheel, rear main oil seals, driveshaft, transmission seals, gaskets etc. Once any exchange unit has been returned or collected to or by the supplier this is an agreement that the engine is without holes in the block or a surcharge as per the listing will be applied. A surcharge maybe applied if mentioned in the engine listing on our website by the supplier.

28.If our supplier or any buyer happens to change the deal as per the listing in any way ie: agree a different price or additional parts any service from enginesod becomes invalid at our desecration and our suppliers are entirely responsible for this deal, the engine listing, the engine itself, dispatch, delivery and any of their supplier-backed warranty. Our suppliers agree entirely to all responsibility for the engine, dispatch, delivery and warranty upon receiving the majority or 2nd payment from the customer , after the deposit or service fee has been paid to us.

29.All engines are warranted by our suppliers against cracked cylinder blocks or head, excessively worn camshaft or crankshaft, excessive smoking, and all are deemed to be in running order unless otherwise stated on the website.

30.Cylinder heads are guaranteed against cracks only not overheating from lack of fluids or faults with other related or none directly related parts.

31.All warranty work must be done by a certified workshop and or permission to do work must be given by an authorised agent of our supplier or ourselves. Any work carried out by someone other than as stated above, will cause the warranty to be void. Engines OD do not require full payment. If this is the case we do not provide the actual warranty as this is provided from our trusted suppliers directly. If the full payment is made to us when we have asked for only a deposit the warranty is solely the responsibility of the supplier and we do not provide aftercare for any supplier warranty.

32.This Warranty is not transferable to another persons and does not cover damage if parts are used in connection with racing , rally or trackday purposes or vehicles with racing equipment or damage by accident or misuse.

33.It is an understanding of all parties, that any used or reconditioned engines arranged and supplied are to be used for normal road use only. If the parts are fitted to specialist vehicles e.g. taxis, hire vehicles, prototypes, competition vehicles, etc. The Vendor should be notified at point of sale as this will invalidate & impair the terms of this warranty. We reserve the right to cancel an order at any time and so do our suppliers. Any confirm emails by users that states they wish to go ahead with any arranged engine supply - when the engine code may differ yet has been stated to be potentially different yet still required the buyer will need to return goods to supplier themselves with the deposit being none refundable yet usable towards any other suppliers engine.

35.All warranty claims must be reported our trusted supplier whose details are emailed after payment of the deposit is made. This must be reported to the supplier within the warranty period they agreed to give as per the engine listing. Any issue after the warranty period agreed can be reported to our supplier who at their discretion can decide upon finding a solution. It is advised that all customers request copy of the suppliers terms as any warranty given is supplier backed and can only be dealt with directly by the supplier themselves.

36.All implied warranties are limited to the terms of the limited warranty, consequential or incidental damages are not covered under this warranty.

37.The Vendor accepts no responsibility for damage to the said engine or any motor vehicle to which it is fitted or impaired performance caused by faulty or inefficient installation or subsequent damage caused by lack of maintenance or for any loss of use of a motor vehicle whilst a part is being returned for exchange. Exchanges are required on a like for like basis (matching engine code) or the surcharge applies.

38.Title to the goods shall remain with the Vendor until the full purchase price thereof has been paid and all monies duly cleared.

39.We nor our suppliers do not assume responsibility for towing charges, lay-up, labor time, time, telephone, loss due to downtime, cost and lodging, cost of vehicle use, inconvenience, car or truck rental, postage, carriage, recovery etc.

40.These terms of business are not intended to restrict or exclude any legal rights bestowed or implied by law or a customer's statutory rights under the Sales of Goods Act 1979 or the Unfair Contract Act 1977, or any amendment thereof.

41.We do not cover any labour cost under any circumstances.

42.Any return or Exchange engine must be completely drained of oil and water as considerable cleaning charges may amount by any courier. All parts returned by a courier must be correctly labelled and properly packed to avoid damage. Items not meeting these requirements WILL FORFIT SURCHARGE REFUND. Items returned for REFUND MUST HAVE A COPY OF THE SUPPLIERS PAYPAL / CARD INVOICE or a COVERING LETTER stating ORIGINAL INVOICE NUMBER. WARRANTIES COVER PARTS ONLY and only IF THE PARTS ARE FITTED BY A RECOGNISED INDEPENDENT SPECIALIST OR APPROVED DEALER. PLEASE NOTE ALL OUR SUPPLIERS PARTS ARE SECURITY MARKED.

1. Interpretation

In these Conditions:

Buyer or customer: shall mean the Customer whose particulars appear overleaf

Supplier or seller: shall mean the company as written above on the 2nd pro forma invoice or paypal receipt

Goods or Engine: shall mean any Goods (or installment or part thereof) howsoever ordered by the Customer from the website or Supplier

2. Basis of Sale

These Conditions of Sale together with such conditions as are to be implied by law form the entire agreement between the Customer and Seller and may only be varied in writing by an officer of the Seller. Any alleged verbal representations or collateral contracts shall be of no effect complying with the requirements of this clause.

3. Price of Goods

Prices quoted are exclusive of VAT + carriage, and remain valid until changed at our discretion. No VAT shall be required for any deposit payments.

4. Payment

4.1 A deposit payment is due by paypal card or in cash as is the suppliers payment paid when the engineis ready for dispatch with order or against a pro-forma invoice. Deposits are not refundable yet can be used towards another identical engine or engine at a similar value on our website. Paypal credit if not approved means that the deposit remains non refundable and the final payment must be made by transfer, card or paypal.

4.2 Time of payment shall be of the essence. A Customer must pay for the Goods upon initial order in part as a deposit to reserve stock (which includes a finders fees, service fee and covers the required Time related duties)

43. Where payment is not made upon initial order by the customer, regardless of its other remedies, ourselves or our supplier shall be entitled to sell to someone else if unpaid upon initial order online.

4.4 If any payment is dishonoured or countermanded by the Customer, the Seller shall have the right to charge the Customer an administration fee or keep part of the deposit paid.

5. Delivery is as per the listing and order now deals at full price get priority dispatch, meaning offer deals may (at certain times) be dispatched later by our suppliers and delivered within 5 working days.

5.1 Any delivery date quoted is in good faith, but the Seller shall not be responsible for any delay in delivery of the Goods howsoever caused. Time of delivery shall not be of the essence.

5.2 The Seller shall be entitled to make delivery by couroer or in persons normally within 3 working days of the payment to them

5.3 Any failure by the Customer to accept delivery (save upon such grounds for rejection as are specified in the law relating to the Sale of Goods) shall be deemed to be a breach of contract.

6. Risk and Title to the Goods

6.1 The Goods are at the risk of the Customer from the time of delivery.

6.2 Ownership of the Goods shall not pass to the Customer until the Seller has received in full or part as indicated in the deposit received email from us (in cash or cleared funds; all sums due to it in respect of:

6.2.1 the Goods

6.2.2 all other sums which are or which become due to the Seller from the buyer re between the supplier and buyer and do not involve us

6.3 Until ownership of the Goods has passed to the Customer, the Customer must:

6.3.1 hold the Goods on a fiduciary basis as the Seller's bailee.

6.3.2 store the Goods (at no cost to the Seller) separately from all other Goods of the Customer or any third party in such a way that they remain readily identifiable as the Seller's property;

6.3.3 not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods;

6.3.4 maintain the Goods in satisfactory condition insured on the

6.4 The Customer may resell the Goods before ownership has passed to it solely on the following conditions: 6.4.1 any sale shall be effected in the ordinary course of the Customer's business at full market value and the Customer shall hold such part of the proceeds of sale as represent the amount owed by the Customer to the Seller on behalf of the Seller and the Customer shall account to the Seller accordingly; and 6.4.2 any such sale shall be a sale of the Seller's property on the Customer's own behalf and the Customer shall deal as principal when making such a sale. Any supplier warranty is not passed over to the new buyer of the vehicle or engine without notification from the buyer to the seller prior to the sell.

6.5.1 the Customer suffers or allows any execution, sequestration, whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe/perform any of his/its obligations under these Conditions or any other contract between the Seller and the Customer, or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or the Customer ceases to trade; and/or 6.5.3 the Customer encumbers or in any way charges any of the Goods.

6.6 The Seller shall be entitled to recover payment or the Goods notwithstanding that ownership of any of the Goods has not passed from the Seller.

6.7 The Customer grants the Seller, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are or may be stored in order to inspect them, or, where the Customer's right to possession has terminated, to recover them.

7. Warranties and Liability

7.1.1 Enginesod.com nor its suppliers shall be under no liability in respect of any defect or lack of performance arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow Seller's instructions, or misuse, alteration or repair of the Goods without the Seller's approval;

7.1.2 When any Goods are ordered by the Customer from a supplier or 3rd party, the warranty shall directly from the supplier warranty or such warranty as is implied by law, whichever shall be longest;7.1.3 the Seller shall be under no liability if the price paid for the Goods has been paid by fraudulent means or a fraudulent claim is made,7.2 Where the Seller accepts a claim made by the Customer in respect of the Goods, the Customer's right shall be to a full or partial refund or exchange replacement, the Seller's option. In no circumstances shall the Seller have any further liability, save nothing herein contained shall exclude any liability on the Seller for death or personal injury arising from the negligence of its employees or agents. In no other circumstances will the Seller be responsible for any consequential losses arising from the Goods or their delivery or late delivery.

8. Termination/Suspension. Without prejudice to any other right or remedy, the Seller shall be entitled to suspend forthwith further performance and/or terminate contractual relations with the Customer if the Customer is in breach of any of these Conditions.

9. General

9.1 If any term of these Conditions prove illegal or unenforceable in whole or part, such term shall be deemed excised from these conditions without effect upon the validity of the remainder of these Conditions.

9.2 These Conditions and the contract between the Customer and Seller shall be governed by the laws of England, and the English Courts shall have exclusive jurisdiction.

Using this website

All negotiations on the actual Parts are directly between Engine Buyer and our website system. The amount paid to our Engine Supplier is not negotiable once an order is placed. We act as a buyer agent to bring the best choice, prices, deal and the safest routes with added protection for our worldwide customer base. We aim to profit from deposits / service fees made via our website or paypal account in return for the above important benefits available. We cover our entire business costs from any deposit payments made to us. Our suppliers agree to be responsible for the engine listing on our website, the engine itself , delivery and any warranty backed by themselves as per the website.

We cannot can not be held responsible for any physical parts supplied or fitting. The customer is solely responsible for their agreement to these terms which is agreed upon ordering via our website, over the phone or ebay. The customer is solely responsible for the information they provide via email or upon ordering from our website. The customer is also solely responsible for keeping appropriate records of all conversation with ourselves and suppliers be it by phone or email.

All Engines ordered are covered by the specific supplier's warranties and Enginesod.com can not be held responsible for any problems or discrepancies with the suppliers engine. We do however intervene to aid progress if both parties cannot agree on a fast and fair solution. Any issues need to be reported via email tou us if the supplier has been contacted and has not responded within 2 working days.

No refunds will be given by EnginesOD.com to any customer for the service provided; for engines incorrectly ordered, false reports given, fraudulent claims, issues caused by faulty parts used from the customers old engine, misfitting. Deposits paid maybe used towards another engine in some cases at our managers discretion. Deposits will be refunded in 14 days or sooner if a supplier cannot continue with the deal for any reason. This deposit can also be used towards the same engine type but from a different supplier. Buyer remourse after the engine has been ordered will result in a a discretionary 50% service fee for the staff time and other cost involved in securing the deal. Customers may not request a deposit refund and proceed with the supplier directly. Suppliers will report this activity void any order progress and No deposit will be refunded in these circumstances. The customer is responsible for checking that parts ordered are the correct part/s. Should a customer have any problems with any ordered parts the customer must take the issue up directly with the supplier whose details are shared by email upon their deposit payment.

Governing Law (UK)

The client, the customer and the supplier shall hold the 'introducer' (EnginesOD.com) harmless in and from all claims, liabilities, damages and detriments not arising from the introducers actual negligence or malfeasance. The client, customer and supplier irrevocably covenant, promise and agree to hold the 'introducer' harmless from and against all losses, claims, expenses, suits, damages, costs, demands or liabilities, joint or several, of whatever kind or nature that the client, customer or supplier may experience as a result of using the services of the 'introducer'.

Fitting Services

EnginesOD.com over many years become the trusted source for Quality Used Auto Parts by the British Motor Trade and we have thousands of regular users. If you request a fitting quote our suppliers may contact you either by email or telephone if they can help. The supplier is entirely responsible for the fiiting if agreed between customer and supplier directly. However, EnginesOD.com will not get involved in any disputes in the unlikely event of a problem arising with a parts fitting centre.

Customer Advice

No parts must be altered, modified or dismantled in any way without prior permission of the 'supplier'. Failure to comply with these terms will invalidate your guarantee / warranty. In the event that a part/parts is/are supplied and prove to be incorrect or faulty upon fitting, the supplying member must be notified within 48 hours. All listing details are official and the wording must be abided to over anything else. Buyers must read and be responsible for their own actions upon agreeing to proceed with a reservation via our website.

Refunds are can only made upon the RETURN of the goods to the 'suppliers' premises.

All engines purchased must be fitted with a new timing belt / cam belt / chain and filled with new oil upon installation. Failure to follow this PROCEDURE will result in the supplier guarantee / warranty being rendered NULL and void.

Please ensure all engines are filled with new oil upon installation.

Please ensure all goods are checked thoroughly before being signed for as refunds are not always possible for goods that have been damaged whilst in transit. The words unexamined or unchecked ON the delivery note / docket are not acceptable.

All Engines and purchased are supplied on a part(s) only basis. EnginesOD.com and members of its network are unable to accept any responsibility for labour charges incurred in the fitting or removal of parts. Nor do we accept any responsibility for vehicle hire charges or any other consequential loss.

Please note all members of the network are independent from ourselves, therefore we recommend that you make a keep telephone numbers and names of the company(s) that you receive an engine from.

Finally EnginesOD.com are unable to accept any responsibility or liability whatsoever for any parts or fitting services purchased via this network, or for any damage or loss that may result.

Privacy policy

We and our suppliers do not store credit card details nor do we share customer details with any 3rd parties.

The Information we collect

Like all websites we log basic information about visitor usage in order to improve what we do. This includes traffic sources and location, and also which pages you visit. If you submit a parts request we log that information so that the dismantlers and garages can make contact with you directly. They could also choose to use our system to contact you via your email. We may contact you via email to inform you of changes to our system or of any information we feel you need to know. We do not use the information for any other purpose.

Cookies

We use cookies to help with your experience as you navigate the site. We also use them to ensure you remain logged into the requests section whilst you are on the site. We also use Google Adwords cookies to monitor the performance of the website. This cookie lasts 30 days and does not collect or track personally identifying information. You can disable Google's Conversion Tracking cookie in your Internet browser's user preferences settings.